Our finger prick blood test is a straightforward, at-home method to measure your testosterone levels. We provide a kit with the necessary tools and instructions to collect a small blood sample from your fingertip. Once collected, send the sample back to our lab using the pre-paid envelope. Your results will be processed by our UK-registered laboratory and communicated to you promptly.
The testosterone gel is dispatched through a secure postal service and delivered directly to your address in discreet packaging. We provide tracking details for you to monitor the delivery.
Yes, we offer video consultations via Pabau for your convenience. You can schedule a consultation with our medical professionals to discuss your TRT plan, blood test results, or any concerns you may have, all from the comfort of your home.
If you encounter any technical difficulties during the video consultation, please contact our support team immediately. We can assist with troubleshooting or reschedule your consultation at a more convenient time. Our goal is to ensure a smooth and effective consultation experience, so we are here to help resolve any issues promptly.
We accept various payment methods including credit/debit cards, online bank transfers, and select digital payment platforms. All payments are processed through a secure, encrypted system to ensure the safety of your financial information.
Safety is our utmost concern. We assess your health history and blood test results before recommending TRT. Our medical team will continuously monitor your treatment for safety and efficacy.
If you miss a delivery, the courier will leave instructions for rescheduling or local pickup. Please follow these promptly to avoid delays in receiving your medication.
We adhere to strict confidentiality and data protection laws. Your personal and medical information is stored securely and is only used for the purposes of providing medical services and processing your orders. We do not share your information with third parties without your explicit consent.
We aim for complete patient satisfaction. If you have concerns about the service, please reach out to our customer support team. While we cannot offer refunds on medications or tests already used or processed, we are committed to resolving any issues and ensuring your satisfaction with our service.
Due to medical product regulations, we cannot accept returns once kits are dispatched. If there are issues with your kit, contact us for support.
Our medical team is on hand to guide you in using the gel and answer any queries.
Yes, our video consultations are conducted by qualified professionals and are an effective way to manage your treatment, ensuring convenience without compromising on quality.
If you notice any side effects from the testosterone gel, contact us immediately for a consultation. Our medical team will assess your symptoms and advise on the appropriate course of action.